1. Describe The Issue
Tell us what happened
A short explanation of what you expected and what actually happened gives us the fastest starting point.
Kindred Support
Help for staying close to the people who matter.
Kindred is a local-first relationship reminder app. If reminders are not showing, purchases look incorrect, or you want to share product feedback, this is the official place to reach us.
- Support in English and 简体中文
- Typical reply time: 3 to 5 business days
- Local-first data handling
How Support Works
What helps us resolve issues faster
Since Kindred is designed to be calm and lightweight, support should feel the same way: simple, direct, and easy to understand.
2. Add Device Context
Include version details
Share your device model, iOS version, and the app version you are using. If the issue is visual, screenshots are especially helpful.
3. We Reply By Email
Expect a human response
We usually reply within 3 to 5 business days. If we need more details, we will follow up by email.
Common Support Topics
Most questions fall into a few simple categories
Notifications
Reminder alerts not appearing, notification permissions, or changes to reminder timing.
Kindred Pro
Questions about purchase state, restore flow, or whether premium access is active on the current device.
Feedback
Suggestions about onboarding, reminder tone, contact flow, or future product improvements.
中文说明
Kindred 技术支持
Kindred 是一款本地优先的关系提醒应用，帮助你用更温和、低压力的方式想起那些重要的人。 如果你在使用中遇到提醒未触发、订阅状态异常，或希望反馈建议，可以通过邮箱联系我们。
为了更快协助你定位问题，建议来信时附上设备型号、iOS 版本、App 版本，以及相关截图。 我们通常会在 3 到 5 个工作日内回复。